Vehicle Dealership Operations Protocol for COVID-19 

At the request of the California New Car Dealers Association (CNCDA), we prepared a COVID-19 Operations Protocol to be used by California dealerships that are open or will soon be re-opening, for vehicle sales. On April 24, 2020, CNCDA published our Operations Protocol, which is reprinted below.

The following protocol is recommended as a best practice and is suitable for most dealerships. But the actual protocol a dealership develops must be based on the dealership’s location, as well as local enforcement, which may vary.

Some California counties and cities have enacted local Stay-at-Home Orders (Local Orders), which must be observed by businesses within the area, in addition to the statewide Executive Order. These Local Orders differ significantly throughout California. Some counties have not enacted any local orders, in which case only the statewide Order applies.

Other counties have enacted somewhat relaxed Local Orders, while other counties and cities have enacted very stringent Local Orders. Because these Local Orders change frequently, dealerships should check them regularly and update their protocol based on the most current version of the State Executive Order and any applicable Local Order(s).

This sample protocol is provided on guidance available as of April 24, 2020, and is not a substitute for applicable Local Orders. Dealerships can contact us for updates to this sample.

Operations Protocol


Continue Reading